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You are the new manager of a large car dealership

You are the new manager of a large car dealership in a Easternsuburb of Sydney. You report to the owner of the business whohas no active involvement in the dealership, but has firmexpectations about how it will be managed. The owner has givenyou twelve months to successfully implement total qualitymanagement at the dealership. He has instructed you to preparea short report that describes how the organisation will implementTotal Quality Management.1. Describe how you will prove to the owner that you havesuccessfully implemented Total Quality Management.2. Write an Action Plan that lists the steps in implementing TotalQuality Management at the dealership.3. Describe each of the steps by stating in plain English what willbe done, why it will be done, and who will do it.

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