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A.The Service Profit chain is important to organizations. The real bottom line of any organization is the creation of customer value, which means pleasing customers as the bottom line. Research and describe the Service Profit chain and discuss if you agree or disagree and why. How does a focus on the service profit chain aid in the development of customer vslue and a customer service culture.

B. Describe what you have learned about Custmer Service in a local supermarket. cite references. APA guidlines for refence

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